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That way, the company could meet its mission to engage, entertain, and inspire,” she says. “We wanted managers to spend more time with their employees-coaching them, engaging them, and rewarding their behavior when they provided great service to guests. How could the company streamline these processes so that managers could spend less time with administrative tasks? “When we asked managers and supervisors what barriers kept them from engaging employees, we heard that they were spending way too much time managing attendance and payroll and keeping track of processes and procedures and logging in and out of multiple systems.” “Employees said that they wanted to see more of their supervisors and managers,” according to Michelle DiTondo, senior vice president of Human Resources. The executive team conducted a companywide employee survey to identify issues with how frontline managers engage employees.

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